Our return and exchange process is as follows:
- Items must be returned for a refund or exchanged within 30 days of purchase.
- Clothing items must be returned unworn and unwashed.
- Simply package up your merchandise using any type of postage/package you would like and send to:
- Include your invoice/receipt or a piece of paper with your name and order number stating that this is a RETURN.
- NOTE: We do not pay for return shipping, unless, it was an error on our part.
- Simply send an email to firstname.lastname@example.org that you will be sending back for an EXCHANGE. Include your name and order number. State the item(s) you're sending back and what item(s) you will be exchanging for.
- Follow the return instructions above.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Orders take 1-2 days to process before they are shipped out of our warehouse.
How long will it take to process my return?
Please allow 1 week after we receive your return for a refund to be issued. You will receive a conformation email stating that the refund has been issued. It may take 2-3 days for the refund to appear on your statement.
How long will it take to process my exchange?
Please allow 1 week after we receive your return for exchanges to be made. Once we have exchanged your items and shipped them, you will receive a conformation email with tracking information.
Can I return or exchange an International Order?
Yes! If you’re willing to pay to have the merchandise shipped back to our warehouse, we will refund your product amount (for a return) or exchange your item(s). We can’t refund shipping, taxes, or duty collected by your government.
ALL SALES FINAL ON SALE ITEMS AND LIMITED RELEASES.